About Us

Daniel Arcelo is directly responsible for the oversight of our Project Services Delivery team.  He brings over 20 years of IT experience including over 15 years in the Managed Services industry. Throughout his career, Daniel has serviced the business and security needs of countless organizations in various industries including banking and healthcare. Daniel has extensive experience in assisting companies to improve efficiency, stability and performance through strategic use of IT, as well as, to implement security standards that help reduce business risk and meet compliance needs.

Today, Daniel not only helps guide many businesses of all sizes to successfully transition from on-premise workloads to full cloud environments, but also works as our “Integrator” to ensure all ICG departments are working together in a manner that is efficient and beneficial to our clients.

Louis Vargas manages our Service Desk and Network Operations Center (NOC) teams. Prior to joining ICG, Louis worked over 10 years at a national Managed Service Provider where he was responsible their NOC including 15 engineers located mostly in Phoenix and Miami. Here, at ICG, he is working to grow our team not only in numbers but also in technical proficiency as ICG moves towards the future and continues to provide best in class service to all our clients.

Steve Jimenez manages our Design Desk and Client Relationship Services teams.  He is also responsible for Technology Alignment. Prior to joining ICG, Steve worked for over 25 years in the MSP industry in multiple capacities.

Eddie collaborates with and advises our clients in the same manner as a conventional CIO.  He has over 8 years of experience working in the Managed Services space.  Previously, he was responsible for new sales and customer acquisition.  He has always been client oriented and a complete team player.  In his current role, Eddie’s goal is to align technology with the business needs of our clients.

Elisa has been an integral part of the ICG team for over 20 years.  After cross-training at many positions, Elisa is the head of accounting and collaborates with our clients regarding financial matters.  She has played a key role in the implementation of our automated invoicing and accounting processes and is responsible for the integration of Azure and Microsoft 365 with our invoicing software.

Brenda has more than 20 years of management and operational experience within the legal and consulting services fields. She has experience in the implementation of Professional Services Automation (PSA) and other custom applications for both IT services and law firms. Brenda is responsible for the effective and efficient dispatch of technical resources for the prompt resolution of client service tickets. She monitors the progress of ticket resolution and project completion. She oversees the creating and implementing of policies and procedures and assists in quality assurance. She also directs purchasing and vendor management.