What ICG Offers
Our Promise
Our objective is to alleviate your IT headaches and deliver strategic turnkey solutions that will make your business more efficient and profitable. ICG’s dedicated functional business practices allow us to offer resources, tools, and knowledge across a variety of disciplines. We’ve aligned our business with solution areas that can make a large impact for small and medium-sized businesses: Managed IT, Networks, and Cloud Services.
Our Values
Here is what makes up our values:
- Be accountable in every interaction.
- Motivate others to effectively achieve results.
- Be creative, resilient and persistent problem solvers.
- Strive to exceed our client’s expectations.
- Exhibit unmatched integrity.
- Promote a pleasant workplace.
- Treat everyone with dignity and respect.
Our Specialty
While many IT providers immediately point fingers when a problem is traced to a particular carrier or an “out-of-plan” hardware device, ICG takes an “own-the-problem” approach that gives you a single point of accountability. We are experts at aligning multi-vendor resources to quickly solve your problem and restore your Peace of Mind. This approach has enabled us to establish long-term relationships with our clients.
ICG Team
Eduardo A. Gross
President
Ed Gross oversees the day-to-day operations and is active with the sales and marketing of ICG. Gross also is a member of the prestigious Orange Bowl Committee, a not-for-profit volunteer organization focused on the South Florida community.
Gross began his career in Miami as a sales engineer for Heat Pipe Technology, Inc., which provided sales and installation of dehumidification systems to companies around the world. He also gained valuable consulting experience with KPMG Peat Marwick, a premiere global firm. There, working in the Strategic Corporate Finance Department, he analyzed client history, operations and finances; built financial models; and did present value analysis, asset analysis and market comparisons. During his tenure with Hewlett Packard de Mexico, Gross gained extensive experience in the area of supply chain management. His work there helped reduce Hewlett Packard’s logistics cost in Latin America by over $4 million.
Since joining ICG in 1997, Gross has focused his efforts on managing ICG’s exponential growth in the areas of network integration, custom application development and IT outsourcing. The company’s services revenues have grown more than 600% during his tenure.
Gross holds a bachelor’s degree in mechanical engineering from Johns Hopkins University and a master’s degree in business administration from the University of Texas at Austin.
Alberto J. Gross
Chairman and Founder
Al Gross, founder of International Consulting Group, began his career in information technology at IBM Corporation, where he was a systems engineer.
Following his tenure at IBM, he was director of Management Information Systems at RFP Corporation, where he installed the first S/3 Model 15 with CCP (Communication Control Protocol) in South Florida. This computer was the first “unbundled” computer system where the hardware and system software were priced separately. The disk-oriented Model 15 had a new system control program and a new operator control language (OCL).
Since founding ICG in 1977, Gross has aided over 250 local, national and international companies with pre-installation studies, design of information technology systems, selection of hardware platforms, installation of equipment, and programming, testing, and on-going implementation of applications.
His area of expertise is computer applications. He has intimate knowledge of all aspects of OS/400, DB2, CL, RPG400, Cobol and Fortran.
Gross holds a bachelor’s degree in business and a master’s degree in business administration from the University of Miami.
Daniel Arcelo
Director of Operations
Daniel Arcelo joined ICG in 2018 as Director of Operations and is responsible for overseeing project service delivery, service quality and client relations. He brings almost 20 years of IT experience with over 15 years focused in the Managed Services industry. Throughout his career, he has serviced the business and security needs of countless organizations in various industries. He has extensive experience in assisting companies to improve efficiency, stability and performance through the strategic use of IT, as well as, to implement security standards that help reduce business risk and meet compliance needs. More recently, Danny has helped many businesses of all sizes to successfully transition from on-premise to full cloud environments.
Louis Vargas
Service Desk & NOC Manager
Louis Vargas joined ICG in 2016 as a NOC manager and is now managing growing Service Desk as well as the NOC Team. Prior to joining ICG Louis worked for 10 years at a national Managed Service Provider and was responsible for all aspects of NOC service development and delivery. He managed 15 NOC engineers located in the Phoenix and Miami Network Operations Centers.
Brenda Goodman
Client Advocate
Brenda has more than 20 years of management and operational experience within the legal and consulting services fields. She has experience in the implementation of Professional Services Automation (PSA) and other custom applications for both IT services and law firms. Brenda is responsible for the effective and efficient dispatch of technical resources for the prompt resolution of client service tickets. She monitors the progress of ticket resolution and project completion. She oversees the creating and implementing of policies and procedures and assists in quality assurance. She also directs purchasing and vendor management.