What ICG Offers
Our Promise
Our objective is to alleviate your IT headaches and deliver strategic turnkey solutions that will make your business more efficient and profitable. ICG’s dedicated functional business practices allow us to offer resources, tools, and knowledge across a variety of disciplines. We’ve aligned our business with solution areas that can make a large impact for small and medium-sized businesses: Managed IT, Networks, and Cloud Services.
Our Values
Here is what makes up our values:
- Be accountable in every interaction.
- Motivate others to effectively achieve results.
- Be creative, resilient and persistent problem solvers.
- Strive to exceed our client’s expectations.
- Exhibit unmatched integrity.
- Promote a pleasant workplace.
- Treat everyone with dignity and respect.
Our Specialty
While many IT providers immediately point fingers when a problem is traced to a particular carrier or an “out-of-plan” hardware device, ICG takes an “own-the-problem” approach that gives you a single point of accountability. We are experts at aligning multi-vendor resources to quickly solve your problem and restore your Peace of Mind. This approach has enabled us to establish long-term relationships with our clients.
ICG Team
Eduardo A. Gross
President
As the Visionary, Ed Gross is responsible for ICG’s overall strategy. He also oversees marketing, sales, client relations and finance. Since joining ICG in 1997, Gross has focused his efforts on transitioning exclusively into managed services (a.k.a. IT outsourcing). The company’s services revenues have grown more than 650% during his tenure.
Gross holds a bachelor’s degree in mechanical engineering from Johns Hopkins University and a master’s degree in business administration from the University of Texas at Austin.
Gross is also a member of the Orange Bowl Committee, a not-for-profit volunteer organization focused on the South Florida community.
Alberto J. Gross
Chairman and Founder
Al Gross, founder of International Consulting Group, began his career in information technology at IBM Corporation, where he was a systems engineer.
Following his tenure at IBM, he was director of Management Information Systems at RFP Corporation, where he installed the first S/3 Model 15 with CCP (Communication Control Protocol) in South Florida. This computer was the first “unbundled” computer system where the hardware and system software were priced separately. The disk-oriented Model 15 had a new system control program and a new operator control language (OCL).
Since founding ICG in 1977, Gross has aided over 250 local, national and international companies with pre-installation studies, design of information technology systems, selection of hardware platforms, installation of equipment, and programming, testing, and on-going implementation of applications.
His area of expertise is computer applications. He has intimate knowledge of all aspects of OS/400, DB2, CL, RPG400, Cobol and Fortran.
Gross holds a bachelor’s degree in business and a master’s degree in business administration from the University of Miami.
Daniel Arcelo
Chief Operations Officer & EOS Integrator
Daniel Arcelo is directly responsible for the oversight of our Project Services Delivery team. He brings over 20 years of IT experience including over 15 years in the Managed Services industry. Throughout his career, Daniel has serviced the business and security needs of countless organizations in various industries including banking and healthcare. Daniel has extensive experience in assisting companies to improve efficiency, stability and performance through strategic use of IT, as well as, to implement security standards that help reduce business risk and meet compliance needs.
Today, Daniel not only helps guide many businesses of all sizes to successfully transition from on-premise workloads to full cloud environments, but also works as our “Integrator” to ensure all ICG departments are working together in a manner that is efficient and beneficial to our clients.
Louis Vargas
Director of MSP Service Delivery
Louis Vargas manages our Service Desk and Network Operations Center (NOC) teams. Prior to joining ICG, Louis worked over 10 years at a national Managed Service Provider where he was responsible their NOC including 15 engineers located mostly in Phoenix and Miami. Here, at ICG, he is working to grow our team not only in numbers but also in technical proficiency as ICG moves towards the future and continues to provide best in class service to all our clients.
Brenda Goodman
Client Advocate
Brenda has more than 20 years of management and operational experience within the legal and consulting services fields. She has experience in the implementation of Professional Services Automation (PSA) and other custom applications for both IT services and law firms. Brenda is responsible for the effective and efficient dispatch of technical resources for the prompt resolution of client service tickets. She monitors the progress of ticket resolution and project completion. She oversees the creating and implementing of policies and procedures and assists in quality assurance. She also directs purchasing and vendor management.
Alexander V. Tuñon
vCIO
Alex Tuñón joined ICG in 2020 to establish a stronger client services team focused on maintaining healthy relationships. As a dedicated vCIO (virtual Chief Information Officer), Alex is charged with guiding our clients’ technology roadmaps, budgets, and strategies, while ensuring expectations are met.
Alex earned his bachelor and master’s degrees in Management Information Systems from Florida International University and has over 25 years of IT experience both running successful IT companies and IT departments in the SMB market. His experience began at the help desk level and grew throughout his career within the technical, managerial, and operational areas. Alex is adept at bridging the gap between technology and business, able to effectively communicate at all levels. His strong, client-focused attitude guides him in his everyday dealings as the liaison between business owners, employees, and ICG.